Policy, Terms & Conditions

We all at Axonator are committed to protecting your privacy, data.

Effective: Nov 2, 2016

Introduction

We at Axonator are committed to protecting your privacy. This Privacy Policy applies to both our websites, including www.axonator.com, and our app builder associated with mobile applications (Mobile Apps). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the Websites or the Subscription Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.

How We Use Information

We use the information that we collect, including personal information and User Content, for the following purposes:

How Secure is your personal data and information with us?

  • We protect our services using SSL.
  • Providing and Improving Our Services: To provide and maintain our Services; to improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
  • Research and Analytics: To analyze how individuals interact with our Services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes.
  • Marketing and communications: To provide and maintain our Services; to improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
  • Protecting Rights and Interests: To protect the safety, rights, property, or security of Axonator, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Axonator, in its sole discretion, may consider to be, or to pose a risk of being, an illegal,unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy or our Terms of Service.
  • Legal Compliance: To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a governmental authority.

Log Data

Our servers automatically record certain information ("log data") including information that your browser or mobile app sends whenever you visit a website. This log data may include your IP (Internet protocol) address, and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.

Third-Party Services

We use third-party analytics companies, such as Google Analytics, to evaluate use of our Services.We also use third-party companies to enhance our Services, such as providing messaging and communication services.These entities may use cookies and other tracking technologies, such as cookies, web beacons, or LSOs, to perform their services. They use these tools to help understand use of, and to improve, our Services, performance, and user experiences.

Security

We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private.

Your Choices

Correcting or Deleting Personal Information. You may correct or request deletion of your personal information by logging into your account and updating your information.Please note that we may retain certain information about you as required by law or as permitted by law for legitimate business purposes (e.g., in accordance with our record retention policies or to enforce our Terms of Service)

Data ownership & Privacy

  • Axonator does not own any customer data. The Customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all customer data.
  • You hereby consent that, Axonator may identify you as a Customer of the service (using your name and logo) and generally describe the products or services it provides to you in its promotional materials, presentations, media, press releases and proposals to other current and prospective customers.
  • If a Customer does not renew the subscription for the Service, Axonator shall provide all Customer Data on explicit written request from the customer in a generally accessible format within 30 days after the end of such term and thereafter may delete the customer account and all of the Customer Data. Please note that some information like billing and subscription may remain with us for accounting and legal reasons. Additionally, Customer Data may remain with us for the period of 90 days on our replication servers and/or high availability servers, beyond which it is completely deleted.

General Account Terms

  • Access to the Service is only available to the Customer and the Users to whom the Customer grants access, subject to the Customer making the applicable payments for the Service under this Agreement.
  • Usernames and passwords are personal, and are to be considered part of Confidential Information of Customer. The Customer is at all times fully liable for all acts and omissions by Users whom the Customer has granted access and agrees to indemnify Axonator for all claims and losses related to such acts and omissions.
  • Customer may not use the Service for any illegal or unauthorized purpose. Customer must not, in the use of the Service, violate any laws in customer jurisdiction (including but not limited to copyright laws).
  • Axonator may make updates to the Service from time to time as per market demands.
  • Customer is responsible for all taxes and Customer will pay Axonator for the Services without any reduction for taxes. If Axonator is obligated to collect or pay taxes, the taxes will be invoiced to Customer.
  • Except as expressly set forth herein, this Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and Axonator owns all Intellectual Property Rights in the Service.
  • When the Customer pays Axonator via bank transfer, the necessary bank transfer charges should be borne by the Customer. For avoidance of doubt, the total license fee payable should be credited to our account without any deductions.

Opting out of Email Communications

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or contacting us at the Contact Us information below. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving marketing emails from us, we may still send you non-promotional emails (e.g., about your account with us).

Device Information

In addition to log data, we may also collect information about the device you're using, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

Confidentiality

Confidential Information of the Customer shall mean all business and technological information of Customer and shall include the Customer Data. Confidential Information of Axonator shall mean the Services other than the Customer Data. Confidential Information shall not include any information which is in the public domain (other than through a breach of this agreement), which is independently developed by the recipient or which is received by a third party not under restriction. The recipient will not disclose the Confidential Information, except to affiliates, employees, agents, professional advisors, or third party vendors who participate in the provision of the Services hereunder who need to know it and who have agreed to keep it confidential. The recipient will ensure that those people and entities use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement, while using reasonable care to keep it confidential. The recipient may also disclose Confidential Information to the extent required by an order of a government entity of appropriate jurisdiction; provided that the recipient uses commercially reasonable efforts to promptly notify the other party of such disclosure before complying with such order.

This Policy was last updated on October 25, 2017.

This Policy may be updated from time to time to reflect changes to our personal information practices. The revised Policy will be posted on this Website. If you continue to use the Website after these changes are in effect, you will be deemed to have agreed to them. We encourage you to periodically check this Policy to ensure that you are aware of the most recent version.

Contact Information

Please contact the Privacy Officer with any questions or concerns that you may have about this Policy or our personal information practices. Our Privacy Officer may be contacted via email at info@axonator.com. You can also reach us by physical mail using the following address:

  • Contact Us

For any kind of help or query, we are here to help you. Feel free to contact us.