Axonator Privacy Policy, Terms & Conditions

We all at Axonator are committed to protecting your privacy, data.

Effective: Nov 2, 2021

Introduction

We at Axonator are committed to protecting your privacy. This Privacy Policy applies to both our websites, including www.axonator.com and our app builder associated with mobile applications (Mobile Apps). This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding the use, access, and correction of your personal information.

 

By using the Websites or the Subscription Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.

 

Where we refer in this policy to your ‘personal data, we mean any recorded information that is about you and from which you can be identified. It does not include data where your identity has been removed (anonymous data).

Where we refer in this policy to your ‘technical data’, we mean any recorded information that is being generated automatically by your visit and actions on our site. This data is anonymous and is not linked with your personal data.

 

Security of Axonator customers’ data is our primary concern. By sticking to our promise, we take protective measures that prevent unauthorized access to our databases, computers, and servers.

How We Use Information

We use the information that we collect, including personal information and User Content, for the following purposes:

 

  • to provide and maintain our websites;
  • to notify you about changes to our websites & product features;
  • to allow you to participate in interactive features of our websites when you choose to do so;
  • to provide customer support;
  • to gather analysis or valuable information so that we can improve our websites;
  • to monitor the usage of our websites;
  • to detect, prevent and address technical issues;
  • to fulfill any other purpose for which you provide it;
  • to provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
  • to provide you with news and general information about our websites;
    for any other purpose with your consent.

How Secure is Your Personal Data & Information with Us?

  • We protect our services using SSL.
  • Providing and Improving Our Services: To provide and maintain our Services; to improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
  • Research and Analytics: To analyze how individuals interact with our Services; to monitor and analyze usage and activity trends; and for other research, analytical, and statistical purposes.
  • Marketing and communications: To provide and maintain our Services; to improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
  • Protecting Rights and Interests: To protect the safety, rights, property, or security of Axonator, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Axonator, in its sole discretion, may consider to be, or to pose a risk of being, an illegal,unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy or our Terms of Service.
  • Legal Compliance: To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request from law enforcement or a governmental authority.

Log Data

Our servers automatically record certain information ("log data") including information that your browser or mobile app sends whenever you visit a website. This log data may include your IP (Internet Protocol) address, and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Media Information

Based on user permission, the Axonator app may collect media information like photographs, images, audio, footage, GPS locations, and other related information from users.

Third-Party Services

We use third-party analytics companies, such as Google Analytics, to evaluate the use of our Services. We also use third-party companies to enhance our Services, such as providing messaging and communication services. These entities may use cookies and other tracking technologies, such as cookies, web beacons, or LSOs, to perform their services. They use these tools to help understand the use of and to improve, our Services, performance, and user experiences.

Our websites contain links to and from various third party sites. If you follow a link to any of these external sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third-party sites.

Security

We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private.

Your Choices

Correcting or Deleting Personal Information. You may correct or request deletion of your personal information by logging into your account and updating your information.Please note that we may retain certain information about you as required by law or as permitted by law for legitimate business purposes (e.g., in accordance with our record retention policies or to enforce our Terms of Service)

Cookies

Like many websites, we use “cookie” technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer’s hard disk. Axonator may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

Data Ownership & Privacy

  • Axonator does not own any customer data. The Customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all customer data.
  • You hereby consent that, Axonator may identify you as a Customer of the service (using your name and logo) and generally describe the products or services it provides to you in its promotional materials, presentations, media, press releases and proposals to other current and prospective customers.
  • If a Customer does not renew the subscription for the Service, Axonator shall provide all Customer Data on explicit written request from the customer in a generally accessible format within 30 days after the end of such term and thereafter may delete the customer account and all of the Customer Data. Please note that some information like billing and subscription may remain with us for accounting and legal reasons. Additionally, Customer Data may remain with us for the period of 90 days on our replication servers and/or high availability servers, beyond which it is completely deleted.

General Account Terms

  • Access to the Service is only available to the Customer and the Users to whom the Customer grants access, subject to the Customer making the applicable payments for the Service under this Agreement.
  • Usernames and passwords are personal, and are to be considered part of Confidential Information of Customer. The Customer is at all times fully liable for all acts and omissions by Users whom the Customer has granted access and agrees to indemnify Axonator for all claims and losses related to such acts and omissions.
  • Customer may not use the Service for any illegal or unauthorized purpose. Customer must not, in the use of the Service, violate any laws in customer jurisdiction (including but not limited to copyright laws).
  • Axonator may make updates to the Service from time to time as per market demands.
  • Customer is responsible for all taxes and Customer will pay Axonator for the Services without any reduction for taxes. If Axonator is obligated to collect or pay taxes, the taxes will be invoiced to Customer.
  • Except as expressly set forth herein, this Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and Axonator owns all Intellectual Property Rights in the Service.
  • When the Customer pays Axonator via bank transfer, the necessary bank transfer charges should be borne by the Customer. For avoidance of doubt, the total license fee payable should be credited to our account without any deductions.

Opting out of Email Communications

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email or contacting us at the Contact Us information below. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving marketing emails from us, we may still send you non-promotional emails (e.g., about your account subscriptions, app notifications).

Device Information

In addition to log data, we may also collect information about the device you're using, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

Confidentiality

Confidential Information of the Customer shall mean all business and technological information of Customer and shall include the Customer Data. Confidential Information of Axonator shall mean the Services other than the Customer Data. Confidential Information shall not include any information which is in the public domain (other than through a breach of this agreement), which is independently developed by the recipient, or which is received by a third party, not under restriction.

The recipient will not disclose the Confidential Information, except to affiliates, employees, agents, professional advisors, or third party vendors who participate in the provision of the Services hereunder who need to know it and who have agreed to keep it confidential. The recipient will ensure that those people and entities use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement while using reasonable care to keep it confidential.

The recipient may also disclose Confidential Information to the extent required by an order of a government entity of appropriate jurisdiction; provided that the recipient uses commercially reasonable efforts to promptly notify the other party of such disclosure before complying with such order.

Where Do We Store Your Data?

Any data stored electronically will be stored in secure servers. All Axonator services are hosted in Amazon Web Services Cloud at USA facilities and infrastructure and no Axonator employee is authorized any physical access to the AWS Cloud. To know more about AWS security features, please check https://aws.amazon.com/security/

Cloud Security is the highest priority for Amazon AWS services and Axonator leverages the same standards by placing all our production databases and servers in AWS thereby meeting core security and compliance requirements which include data locality, protection, and confidentiality. These stringent measures provide significant protection of data from traditional security issues such as DoS attacks and Data sniffing. On top of these measures, we have in place a web application security filter that prevents Cross-Site Scripting (XSS), Cross-Site Request Forgery (CSRF), SQL Injection, and HTML Injection. We perform regular security scans on our platform to be compliant.
In addition to all this, we sign an official Non Disclosure Agreement (NDA) with our customers which ensures a high degree of data security. We strongly believe that for our customer's data security is a major concern and we have security-certified professionals working with us who take care of data storage and security at its peak.

Note for European visitors/users - All Axonator services/data are hosted in Amazon Web Services Cloud at USA facilities and infrastructure. Agreeing to the terms & conditions means you are not concerned about data storage physical location and if so either consult with your security specialist or explicitly raise the request to us at support@axonator.com to know more about it.

This Policy Was Last Updated on February 14, 2022

This Policy may be updated from time to time to reflect changes to our personal information practices. The revised Policy will be posted on this Website. If you continue to use the Website after these changes are in effect, you will be deemed to have agreed to them. We encourage you to periodically check this Policy to ensure that you are aware of the most recent version.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact Information

Please contact the Privacy Officer with any questions or concerns that you may have about this policy. Our Privacy Officer may be contacted via email at support@axonator.com

For any kind of help or query, we are here to help you. Feel free to contact us.

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