Deliver, support and manage processes related to resolving IT issues and complaints. The ITSM software built using the Axonator platform streamlines all the critical processes involved in delivering uninterrupted IT services in companies with a highly flexible and cost-effective mobile and web-based software interface for faster resolution of IT issues.
Streamline all the ITSM processes by efficient monitoring, control and alleviation of problems related to IT infrastructure with the cost-effective Axonator ITSM software. An optimal solution for faster, accurate and seamless ITSM in companies.
Easily raise requests for IT support with web or mobile based IT incident management for faster and accurate resolution of all your complaints.
Requests can be raised anytime, anywhere through any device. Monitor and update service requests through a mobile/web based system.
Configure intelligent workflows that automate the entire process of managing and resolving IT related issues through the customizable ITSM software.
Instant notifications/alerts are generated when a service request is raised. The requester gets updated automatically once their request is fulfilled. Monitoring and updation of requests is done easily and all stakeholders are notified of the status through real time alerts.
Implement a smooth transition from reactive to proactive ITSM to minimize faults with IT infra. The Axonator ITSM software helps companies to make their IT support staff efficient and more productive through a structured approach in resolving IT related issues.
Avail multiple benefits related with a highly effective and streamlined ITSM software that translates in better visibility in all related processes, increased efficiency and productivity of all employees, reduced downtime and mobile connectivity for enhanced monitoring and control.
Manage IT related incidents efficiently and effectively with an ITSM software designed for better handling of service requests, user communication and monitoring. Users can raise tickets for any IT related issues and these tickets can be tracked, routed and solved better using the Axonator ITSM software.
Automate all critical processes related to raising service requests, monitoring and resolution of the IT service requests. Configure workflows related to knowledge management, well defined SLAs and task management for efficient & accelerated functioning and enhanced visibility of all IT complaint resolution processes.
Once a service request has been raised by a user, it is routed to the appropriate technician for resolution through the ITSM software. All processes involved like raising of the complaint, assigning the service request and resolution of the complaints can be effectively tracked and monitored for ensuring speedy and quality services.
Transform your IT services with a highly effective and simplified request management system that is both web-based and even configured for mobile. This enables you to raise service requests anytime, anywhere from any device. All the relevant stakeholders like the requestor, IT support and service staff manager, and company higher management receive real time updates regarding the status of complaint resolution. Increase accountability and ensure uninterrupted IT services with the Axonator ITSM software.
Track and enforce all service level agreements to ensure all complaints are resolved in a time-bound manner and fulfill all commitments agreed as per the SLAs. Get instantly notified through automated alerts if there are any violations in the SLAs and take immediate remedial actions on escalations and non-compliance.
Make informed and smart decisions based on the latest data that is collected with the help of the Axonator ITSM and generate informative, organized and structured audit reports for better visibility in all ITSM related processes. The collected data-points are collated and represented on dashboards for enhanced visual understanding of the collected info.
Easily integrate the Axonator ITSM software with your existing systems and with prominent desktop support software, authentication software and productivity tools for enhancing the effectiveness of your ITSM.
Our team will demonstrate how to create an app and use advanced features of Axonator.
