Cutting-Edge Axonator ITSM Software

Deliver, support and manage processes related to resolving IT issues and complaints. The ITSM software built using the Axonator platform streamlines all the critical processes involved in delivering uninterrupted IT services in companies with a highly flexible and cost-effective mobile and web-based software interface for faster resolution of IT issues.

Cutting-Edge Axonator ITSM Software

Structured And Efficient IT Service Management

Streamline all the ITSM processes by efficient monitoring, control and alleviation of problems related to IT infrastructure with the cost-effective Axonator ITSM software. An optimal solution for faster, accurate and seamless ITSM in companies.

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Better Incident Management

Easily raise requests for IT support with web or mobile based IT incident management for faster and accurate resolution of all your complaints.

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Request Management

Requests can be raised anytime, anywhere through any device. Monitor and update service requests through a mobile/web based system.

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Customizable ITSM

Configure intelligent workflows that automate the entire process of managing and resolving IT related issues through the customizable ITSM software.

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Instant Notifications And Alerts

Instant notifications/alerts are generated when a service request is raised. The requester gets updated automatically once their request is fulfilled. Monitoring and updation of requests is done easily and all stakeholders are notified of the status through real time alerts.

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Reactive to Proactive ITSM

Implement a smooth transition from reactive to proactive ITSM to minimize faults with IT infra. The Axonator ITSM software helps companies to make their IT support staff efficient and more productive through a structured approach in resolving IT related issues.

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Avail Multiple Benefits

Avail multiple benefits related with a highly effective and streamlined ITSM software that translates in better visibility in all related processes, increased efficiency and productivity of all employees, reduced downtime and mobile connectivity for enhanced monitoring and control.

ITSM Software Ticketing System For Managing Incidents

Ticketing System For Managing Incidents

Manage IT related incidents efficiently and effectively with an ITSM software designed for better handling of service requests, user communication and monitoring. Users can raise tickets for any IT related issues and these tickets can be tracked, routed and solved better using the Axonator ITSM software.

Intelligent Workflows For Eliminating Manual Labor

Automate all critical processes related to raising service requests, monitoring and resolution of the IT service requests. Configure workflows related to knowledge management, well defined SLAs and task management for efficient & accelerated functioning and enhanced visibility of all IT complaint resolution processes. 

ITSM Software Intelligent Workflows
ITSM Software Automatically Assign Work

Automatically Assign Work To Right Technician

Once a service request has been raised by a user, it is routed to the appropriate technician for resolution through the ITSM software. All processes involved like raising of the complaint, assigning the service request and resolution of the complaints can be effectively tracked and monitored for ensuring speedy and quality services.

Raise Service Requests From Anywhere

Transform your IT services with a highly effective and simplified request management system that is both web-based and even configured for mobile. This enables you to raise service requests anytime, anywhere from any device. All the relevant stakeholders like the requestor, IT support and service staff manager, and company higher management receive real time updates regarding the status of complaint resolution. Increase accountability and ensure uninterrupted IT services with the Axonator ITSM software.

ITSM Software Smooth Request Management

Automatically Enforce SLAs And Get Violation Reports

Track and enforce all service level agreements to ensure all complaints are resolved in a time-bound manner and fulfill all commitments agreed as per the SLAs. Get instantly notified through automated alerts if there are any violations in the SLAs and take immediate remedial actions on escalations and non-compliance.

Generate Appropriate Audit Reports

Make informed and smart decisions based on the latest data that is collected with the help of the Axonator ITSM and generate informative, organized and structured audit reports for better visibility in all ITSM related processes. The collected data-points are collated and represented on dashboards for enhanced visual understanding of the collected info.

ITSM Software Generate Appropriate Audit Report
ITSM Software Easy Integration With Related Software

Easy Integration With Related Software​

Easily integrate the Axonator ITSM software with your existing systems and with prominent desktop support software, authentication software and productivity tools for enhancing the effectiveness of your ITSM.

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