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Bring Resolution to Critical Incidents with Incident Management App

Reduce queue time, improve customer service and reduce IT expenses. Incident Management App gives you a bird’s eye view of real-time visibility on incidents and fully integrated functionalities to meet your customers´ expectations

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Report, Investigate, Share

The Axonator Incident Management App helps you to log incidents easily and analyze the collected data to prevent recurrence of such incidents. Investigations can be easily shared with the relevant stakeholders to reinforce better responses in the future. Also, investigate the root causes of any incident to understand how to prevent such incidents

Advanced Automation Features To Speed Up The Process

Right after an incident is reported, the incident management app swings into action, and multiple responses are triggered in the form of creating tickets for assigning responsibilities, alerts and notifications to higher management, and display of current response status

Assume Total Control of Incidents

Allocate responsibilities as per the category, location, and priority for effective response. Keep everyone in the loop regarding every development until everything is resolved. Reroute escalation to higher management if the need arises and reassign or reopen any task