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A One-Stop Helpdesk Management Software For All Your Queries

An excellent tool for organizations to streamline their ticketing systems, IT management, and customer service efforts in a single mobile-centric helpdesk management software for efficiently solving service requests.

Axonator Means Speedy Resolution of Service Requests

Axonator helpdesk management software is a customizable, cost-effective, enterprise-grade software designed to make your service delivery faster and more efficient leading to the smooth resolution of service requests raised.

Leaves Positive Impacts on Your Business’ Multiple Facets

Raise Tickets On the Move

Easily raise tickets/service requests on the go using their smartphone by filling up the digital form available in the app. Further streamline the process by raising a ticket just by scanning the QR code placed strategically at different locations.
Axonator| Customized Workflow Configuration
Axonator | Workflow Management Software

Automatic Routing of Service Requests

Workflows in helpdesk management software can be configured to automatically assign service requests to the correct technician based on their level of expertise and the nature of the service request. Cut the response time of helpdesk managers and ensures that no service request is left unassigned.

Assign Priorities To Each Service Request As Defined in SLA

Helpdesk managers can prioritize the assignment of each service request based on the request type and the stipulated response time for that request as defined in the SLA. Urgent requests can be assigned on priority.
Axonator | Workflow Management Software
Axonator | Project Helpdesk App Builder

Better Data Analysis with Centralized Dashboard

Axonator helpdesk management software features a customized dashboard to check the status of all assigned work orders, maintenance schedules and use filters to drill down information. Get an idea about what is going in your business on the field. Use the metrics to further strengthen your strategy.

Seamless Integration With Third-Party Platforms

The Axonator helpdesk management software can be seamlessly integrated with your existing CRM system or any other third-party platform to ensure a smooth flow of data from our app to your platform and vice versa, saving both your time and efforts and positively influencing your bottom line.
CMMS Integration

Deliver The Satisfaction Your Customers Deserve

Leverage Automation For Faster Service

Axonator helpdesk management software automates repetitive tasks like assigning tickets as per the set criteria, task completion reports, generating alerts on escalations, and many others to increase efficiency and faster service.

Track Tickets in a Systematic Calendar View

Tickets can be tracked and managed using the card view interface available in the Axonator helpdesk management software with drag and drop functionality to change the status of tickets with just a flick of your finger.

Report Generation On Ticket Closure

Automatically email the user a feedback request once their service request has been completed. Completion reports are automatically generated and mailed to the stakeholders once the status of the ticket has been changed to closed.

Instant Alerts On Ticket Escalations

Notifications/alerts are instantly relayed to the concerned personnel if a service request crosses a threshold value on the escalation if the service request is not resolved in the stipulated time as defined in the SLA.

Drive Data-Driven Decisions

Get enhanced visibility regarding important parameters like ticket traffic, service ratings, average response time, average resolution time, and much more for fast and informed decision-making.

Customizable Cross-Platform Availability

Axonator helpdesk management software is available both on the Android and iOS platforms for large-scale adoption. Customize the app as per your specific requirements do things in the way you like.

How can Axonator HelpDesk Management Software Help Your Business?

Axonator Helpdesk Management Software is developed to be your one-stop solution for resolving customer complaints quickly and efficiently by automating the complaint resolution process with the ticket management system. The app gives you the ability to raise tickets quickly, manage the tickets on the go if you are not present in the office, and continuously monitor the progression of service requests/tickets raised by the users.
Helpdesk Application IWMS

Consistently Rated Best-in-Class

Axonator no-code platform has been appreciated by some of the leading organizations across the globe for ease of use, functionality, value for money, and great user experience. There’s a reason Axonator has better ratings than any other business process automation platform.
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Software World Top Rated
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Schedule Your Demo Today!

Axonator provides purpose-built enterprise solutions configured to each customer’s specific needs. Contact us now to learn how Axonator can work for you.

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