A One-Stop Helpdesk Management Software For All Your Queries

An excellent tool for organizations to streamline their ticketing systems, IT management, and customer service efforts in a single mobile-centric helpdesk management software for efficiently solving service requests

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Axonator Means Speedy Resolution of Service Requests
Axonator helpdesk management software is a customizable, cost-effective, enterprise-grade software designed to make your service delivery faster and more efficient leading to the smooth resolution of service requests raised
Leaves Positive Impacts on Your Business’ Multiple Facets
Raise Tickets On the Move
Easily raise tickets/service requests on the go using their smartphone by filling up the digital form available in the app. Further streamline the process by raising a ticket just by scanning the QR code placed strategically at different locations
Axonator| Customized Workflow Configuration
Axonator | Workflow Management Software
Automatic Routing of Service Requests
Workflows in helpdesk management software can be configured to automatically assign service requests to the correct technician based on their level of expertise and the nature of the service request. Cut the response time of helpdesk managers and ensures that no service request is left unassigned
Assign Priorities To Each Service Request As Defined in SLA
Helpdesk managers can prioritize the assignment of each service request based on the request type and the stipulated response time for that request as defined in the SLA. Urgent requests can be assigned on priority
Axonator | Workflow Management Software
Axonator | Project Helpdesk App Builder
Better Data Analysis with Centralized Dashboard
Axonator helpdesk management software features a customized dashboard to check the status of all assigned work orders, maintenance schedules and use filters to drill down information. Get an idea about what is going in your business on the field. Use the metrics to further strengthen your strategy

Integration with Legacy Systems

Connect Everyone to Everything

Break down data silos by integrating cloud and on-premise applications, third-party software, legacy systems, data sources, and devices across your distributed environment with Axonator.
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Deliver The Satisfaction Your Customers Deserve

Leverage Automation For Faster Service

Axonator helpdesk management software automates repetitive tasks like assigning tickets as per the set criteria, task completion reports, generating alerts on escalations, and many others to increase efficiency and faster service

Track Tickets in a Systematic Calendar View

Tickets can be tracked and managed using the card view interface available in the Axonator helpdesk management software with drag and drop functionality to change the status of tickets with just a flick of your finger

Report Generation On Ticket Closure

Automatically email the user a feedback request once their service request has been completed. Completion reports are automatically generated and mailed to the stakeholders once the status of the ticket has been changed to closed

Instant Alerts On Ticket Escalations

Notifications/alerts are instantly relayed to the concerned personnel if a service request crosses a threshold value on the escalation if the service request is not resolved in the stipulated time as defined in the SLA

Drive Data-Driven Decisions

Get enhanced visibility regarding important parameters like ticket traffic, service ratings, average response time, average resolution time, and much more for fast and informed decision-making

Customizable Cross-Platform Availability

Axonator helpdesk management software is available both on the Android and iOS platforms for large-scale adoption. Customize the app as per your specific requirements do things in the way you like

How can Axonator HelpDesk Management Software Help Your Business?
Axonator Helpdesk Management Software is developed to be your one-stop solution for resolving customer complaints quickly and efficiently by automating the complaint resolution process with the ticket management system. The app gives you the ability to raise tickets quickly, manage the tickets on the go if you are not present in the office, and continuously monitor the progression of service requests/tickets raised by the users
Helpdesk Application IWMS
Consistently Rated Best-in-Class
Axonator no-code platform has been appreciated by some of the leading organizations across the globe for ease of use, functionality, value for money, and great user experience. There's a reason Axonator has better ratings than any other business process automation platform.
Case Study
25% Increase in efficiency
Learn how this customer increased new customer conversions by 30% with a new onboarding journey built in just 7 weeks.
Case Study
98% Automation achieved
Learn how this customer increased new customer conversions by 30% with a new onboarding journey built in just 7 weeks.
Case Study
Human errors reduced to 0
Learn how this customer increased new customer conversions by 30% with a new onboarding journey built in just 7 weeks.
Case Study
25% Increase in efficiency
Learn how this customer increased new customer conversions by 30% with a new onboarding journey built in just 7 weeks.
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What are the different categories of help desk software?

Cloud-Based Help Desk, Satellite Help Desk, Self-Hosted Help Desk, Open-Source Help Desk, and  Enterprise Help Desk are some of the major categories of help desk software.

What is help desk software features essential to look for?

There are numerous features of work order management software, but the main features are an automated ticketing system & ticket routing, a shared inbox, a self-service portal, and reports & analytics

How well does Axonator Help Desk Software Accommodate Changes? Can It Scale As My Company Grows?

Axonator Help Desk Software is completely scalable and customizable due to its no-code architecture.. You can easily adjust the number of users, and workflows, with no hassle.

How much Axonator Help Desk Software can be customized?

Axonator’s no-code architecture enables us to build customizable helpdesk software that meets your unique needs.  We provide an array of customization options, from ticket types and properties to custom fields and automated workflows.

Be Ready To Achieve Field Operational Excellence
Axonator provides purpose-built enterprise solutions configured to each customer's specific needs. Contact us now to learn how Axonator can work for you.
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