An excellent tool for organizations to streamline their ticketing systems, IT management, and customer service efforts in a single mobile-centric helpdesk management software for efficiently solving service requests
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Leverage Automation For Faster Service
Axonator helpdesk management software automates repetitive tasks like assigning tickets as per the set criteria, task completion reports, generating alerts on escalations, and many others to increase efficiency and faster service
Track Tickets in a Systematic Calendar View
Tickets can be tracked and managed using the card view interface available in the Axonator helpdesk management software with drag and drop functionality to change the status of tickets with just a flick of your finger
Report Generation On Ticket Closure
Automatically email the user a feedback request once their service request has been completed. Completion reports are automatically generated and mailed to the stakeholders once the status of the ticket has been changed to closed
Instant Alerts On Ticket Escalations
Notifications/alerts are instantly relayed to the concerned personnel if a service request crosses a threshold value on the escalation if the service request is not resolved in the stipulated time as defined in the SLA
Drive Data-Driven Decisions
Get enhanced visibility regarding important parameters like ticket traffic, service ratings, average response time, average resolution time, and much more for fast and informed decision-making
Customizable Cross-Platform Availability
Axonator helpdesk management software is available both on the Android and iOS platforms for large-scale adoption. Customize the app as per your specific requirements do things in the way you like
What are the different categories of help desk software?
Cloud-Based Help Desk, Satellite Help Desk, Self-Hosted Help Desk, Open-Source Help Desk, and Enterprise Help Desk are some of the major categories of help desk software.
What is help desk software features essential to look for?
There are numerous features of work order management software, but the main features are an automated ticketing system & ticket routing, a shared inbox, a self-service portal, and reports & analytics
How well does Axonator Help Desk Software Accommodate Changes? Can It Scale As My Company Grows?
Axonator Help Desk Software is completely scalable and customizable due to its no-code architecture.. You can easily adjust the number of users, and workflows, with no hassle.
How much Axonator Help Desk Software can be customized?
Axonator’s no-code architecture enables us to build customizable helpdesk software that meets your unique needs. We provide an array of customization options, from ticket types and properties to custom fields and automated workflows.
