UX as such has evolved to be the ultimate thing that has defined a brand’s credibility in the industry, its design, interaction, and the solution that particular brand is providing.
Let’s start with the understanding of User Experience.
A user visits your website.
Now that the user has an attention span of 8 seconds.
Do you think he/she will stay there when encountered with a bad experience?
I’m sure I have helped you understand the importance of user experience.
Now from the business perspective, what this means is the collective waste of resources, time, and money that you have invested to create that web page.
In facilities management, that’s why it’s critical to have good UI/UX in the software to achieve the utmost productivity.
The possibilities are endless.
Ultimately, here’s how I will sum up the importance of UX:
While I have cleared out UX in business, let’s understand its role in Facility Management Software.
There’s a reason why the most used apps on your phone remain on the first screen. it feels like they understand us.
Similarly, a good experience and ease of use in facility management software is crucial as it will decide the likeability of the user to the software.
I have come across a lot of users which have confessed their issues when it comes to using good facility management software.
For them, the software must feel at home, like the back of their hand.
Adding to my above point, the software must display all the information on the collected data in a simple and easy way for the user to understand.
There’s no point where a facility manager spent most of his time in navigating the software and not focusing on the tasks at hand.
Furthermore, look out for all the cures involved during the demo and trial to ensure that your team feels comfortable while using the software.
The experience of a good facility manager should keep managers on the upfront and help them in being proactive towards maintenance.
For instance, When the planning process does not include adequate input from the FM, the competing demands of key stakeholders, i.e., the business requires vs. what the employee and the facilities team need, and the speed with which the project needs to be finished to meet occupancy dates can cause difficulties.
The budget holders and users of the intended space are generally involved in the decision making
A good user experience involves business unit stakeholders and employee representatives from each job function in the design planning stage for requirement collection and overall design aesthetic input.
Consider another example.
This mostly relates to what happens behind the scenes: keeping the finished area looking fresh while also keeping personnel comfortable and secure.
Certain financial selections can have a direct influence on space performance and the user’s day-to-day experience.
All of this boils down to the level of experience that managers, stakeholders, employees, and everyone else engaged has.
User Experience has become the cornerstone when it comes to engaging anybody. The same idea extends to your managers, employees, and people involved.
It can make or break the productivity levels of your facility management.
While I have cleared out the importance of ease of use. There are many other factors that play an important role in deciding the best software.
Here, download this e-book where I give you the checklist of choosing the best software.