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What’s the True Meaning of Ease of Use in Facility Management Software?

True Meaning of Ease of Use in Facility Management Software?

With everything going digital in the last decade, organizations have depended heavily on one thing to deliver the best of experience to their customers. And that very thing is User Experience or the acronym UX.

UX as such has evolved to be the ultimate thing that has defined a brand’s credibility in the industry, its design, interaction, and the solution that particular brand is providing.

In this article, I’ll be explaining to you the importance of UX in business parlance alongside its need in Facility Management Software for all Facility Managers and Decision-makers present out in the industry.

Let’s start with the understanding of User Experience.

What's the Importance of User Experience in Business?

Consider a scenario.
A user visits your website.
Now that the user has an attention span of 8 seconds.
Do you think he/she will stay there when encountered with a bad experience?
I’m sure I have helped you understand the importance of user experience.
Now from the business perspective, what this means is the collective waste of resources, time, and money that you have invested to create that web page.
In facilities management, that’s why it’s critical to have good UI/UX in the software to achieve the utmost productivity.
  • Do you want to keep track of equipment?
  • Make and maintain timetables?
  • Drill down into each device to check which fields are active?
  • Do you want to keep track of how much time people spend in particular areas?
The possibilities are endless.
Ultimately, here’s how I will sum up the importance of UX:
  • UX revolves around every business aspect including, company, product, and services.
  • UX finds the perfect balance between business goals and user needs.
  • UX enhance usability, accessibility, and interaction

The Ease of Use in Facility Management Software

While I have cleared out UX in business, let’s understand its role in Facility Management Software.

User Adaptability to the Software

There’s a reason why the most used apps on your phone remain on the first screen. it feels like they understand us.
Similarly, a good experience and ease of use in facility management software is crucial as it will decide the likeability of the user to the software.
User Adaptibility
I have come across a lot of users which have confessed their issues when it comes to using good facility management software.
For them, the software must feel at home, like the back of their hand.

Here, check out the Top 10 Facilities Management Software, where User Experience is a major factor while deciding on it.

Determine Look and Feel

Adding to my above point, the software must display all the information on the collected data in a simple and easy way for the user to understand.
There’s no point where a facility manager spent most of his time in navigating the software and not focusing on the tasks at hand.
Look and Feel
Furthermore, look out for all the cures involved during the demo and trial to ensure that your team feels comfortable while using the software.

Accessibility for Routine Maintenance

The experience of a good facility manager should keep managers on the upfront and help them in being proactive towards maintenance.
For instance, When the planning process does not include adequate input from the FM, the competing demands of key stakeholders, i.e., the business requires vs. what the employee and the facilities team need, and the speed with which the project needs to be finished to meet occupancy dates can cause difficulties.
Routine Maintenance
The budget holders and users of the intended space are generally involved in the decision making
A good user experience involves business unit stakeholders and employee representatives from each job function in the design planning stage for requirement collection and overall design aesthetic input.

Budget Decisions and Ongoing Maintenance

Consider another example.

Ongoing maintenance is a major factor in project planning and finance.

This mostly relates to what happens behind the scenes: keeping the finished area looking fresh while also keeping personnel comfortable and secure.
Budgeting
Certain financial selections can have a direct influence on space performance and the user’s day-to-day experience.
All of this boils down to the level of experience that managers, stakeholders, employees, and everyone else engaged has.

In Conclusion

User Experience has become the cornerstone when it comes to engaging anybody. The same idea extends to your managers, employees, and people involved.
It can make or break the productivity levels of your facility management.
While I have cleared out the importance of ease of use. There are many other factors that play an important role in deciding the best software.
Here, download this e-book where I give you the checklist of choosing the best software.

I have also shown you the experience you get with Axonator while comparing it with other brands.

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