Let’s see in detail how mobile apps act as superior incident management tools and help companies to manage different types of incidents.
What is Incident Management?
The incident management system is ideally aimed at restoring the performance of the services of an organization to normal as soon as feasible. Ideally, it has little or no adverse effects on your core business. This often implies that events depend on temporary working arrangements while later you discover the underlying issue of an incident.
Introduction to Incident Management in FM
In facility management, an incident management system is an emergency response, understanding, and response system combining equipment, people, procedures, and communications.
Incident management roles and responsibilities in the facility management include responding to most critical incidents in the quickest way possible. Facility managers may react, comprehend and respond through mobile phones.
This can be achieved by having access to as much important event data as possible in the quickest possible period. As a result, they would be able to restart operations promptly and save precious money and resources.
Mobile Apps to the Rescue
Collection and Reporting Incident
Herein, mobile apps will help in organizing the whole incident inspection pipeline. From scheduling interviews, annotating incident items to jotting down crucial elements of the incident will be super easy with the help of a mobile app.
Further, the app would be helpful in collecting data-add ons such as images, videos, and make it easy for managers to compile evidence all the while making the process easy, convenient, and secure with all the information tracked at every step.
All in all, mobile apps help to understand, discuss, investigate, and learn from incidents at work.
Transparency in Incidents
If you are still using a paper-based or sheets-based process to note down incident reports, there’s likely a chance that your employees are a part of the program. As every personnel carries at least one smart device with him/her, incident reporting can be made super easy in bringing forth incidents with truth and transparency.
The inclusion of a mobile-centric app eliminates the requirement to put incident management records into physical papers that maybe at some point will be unreachable for people.
Furthermore, incidents can be recorded at the exact times and remedies can be taken promptly. Not to mention, the use of the mobile app in such scenarios also adds up to employee engagement as they are directly involved in the princess with utmost transparency. This employee engagement also builds trust among the teams and further paves the way for improved safety culture.
Clear Communication, Real-time Updates & Notification Alerts
Being connected all-time through the internet supports employees to establish clear communications. They can message, inform, and update staff and managers about the incidents or undertaking relevant tasks. This sharing of information can further be coupled with real-time updates and notifications whenever an incident occurs or some associated values go below the standard threshold.
Stay Abreast with Compliance
It is well recognized that many organizations, although the majority spend hours working to avoid such fines, lose thousands of dollars a year in the payment of compliance punishments.
A mobile incident management app thus allows workers to receive the rules they need to follow safety, health, and more. All in all, using a mobile app, is simpler to accomplish and keeps the objective of maintaining compliance.
Lower Expenditure and Costs
Working in an area of greater risk implies that your company and workers are familiar with spending a little on claims for disease and injury every year.
The exact information that workers need to be safe and healthy, whether situated on-site or at company headquarters, may be provided in such situations via a mobile application. The mobile nature thus allows for a quicker and more effective reaction to incidents and that is also possible in the yearly statistics.
On top of all, Bad safety record companies need to invest time and money to enhance their reputation and position. But enabling your company to access corporate security programs in real-time may assist in optimize security across the whole business and make your target of zero recordable events closer.
The use of mobile apps in incident management can reduce the amount of time required to take down an incident report, especially when the facility manager is not at his desk. All an FM manager needs to do is use their mobile phones to document the problems with pictures.