How Mobility is Changing the Landscape of Govt Field Data Collection

Have you ever accessed any of the federal websites a year back? Do you notice the difference in the website from what it is now to what it was a year back? The user experience has improved dramatically

Quick info: The act passed by the US govt. states that all federal sites need to be optimized for a better mobile experience

So, if you haven’t experienced a mobile-friendly website yet, you will experience it in the near future

This enactment comes into an effect as govt. has taken cognisance of an interesting fact: ‘around  93 million US citizens used mobile in 2016 to access the internet.’

The numbers are excerpts from a report published in 2016. Fast forward 3 years – there’s a definite surge

But, this is not limited to websites. Websites are just one drop of the ocean. Why am I saying it?

There’s actually a whole law behind it. President Trump signed ‘Modernizing Government Technology Act’ into law. The implication of this move alone is poised to be a major game-changer in the public sector

Paperwork in Field Data Collection

Before we get into the ‘how’ part, let’s throw a glance at other intriguing details. Even today, as you read this, there are innumerable frontline executives in the public sector who depend on paper-based processes

These field agents right from foster care worker to an FDA inspector, (caseworkers, inspectors, investigators) fill hundreds of paper forms for individual cases

Did you know that these frontline executives spend around 50% of their time on paperwork during field data collection? That’s correct -50%

The moment of truth: Paper-based processes are tedious, erroneous, disengaging, and there’s a list. Accept it

For example, pick the easiest of the inspection survey, and it will still require the following processes:

It’s not just about time, paper-based processes bring other baggage of drawbacks like inefficiency, manual errors, increased costs of paper & print, storage problems, data security challenges, and rise in the carbon footprint

BTW, considering field agents can submit the data from their devices, they don’t need to travel regularly to the office (as opposed to paper form submissions)

Mobility is an Easy Way to Digital Transformation

Mobility counters the aforementioned challenges. To be specific, mobile apps help govt agencies to transform the paper-based processes into digital ones

Agencies who embraced digital transformation witnessed an increase in productivity & efficiency. (Cases mentioned later in this blog.)

Other benefits that follow are reduced costs of paper, print, storage, and other operational costs. Lower carbon footprints & improved data security

The aforementioned benefits are internal, but what a govt agency could also achieve is accelerated service delivery & enhance the rate of citizen experience & satisfaction

Turning to mobile devices for field data collection instead of paper forms can boost productivity by 45%

(Sources: Deloitte &  GovLoop)

National Agricultural Stats Service (Agriculture Dept.) launched the digital project by arming the 3500 field enumerators with tablets for crop data collection

A report published by IDC identified about 6 million govt. workers who spent most of their work hours away from their desks, engaged in the field data collection

Why Mobile Apps are the Best Alternatives?

When all of your processes are digitized, you can immediately sense that the citizen satisfaction levels are rising. It’s an effect of more transparency achieved in processes

Tracking of any task becomes easy. Automatic reports sent to citizens relating to their case builds good confidence in the system

Mobile apps improve process compliance by a greater degree as mobile forms are designed in a way to avoid errors while data collection process

Manual processes are disengaging – it’s not a surprise that they don’t drive productivity. In fact, repetitive admin processes make jobs mundane and bring down morale

But when the benefits are crystal clear, why are mobile initiatives sluggish when it comes to implementation?

Deploying Mobile Solutions Made Easy

Most federal agencies think of mobility as a costly affair. Apart from costs, other factors that play deterrent are a long timeline, training costs, and efforts involved in process rejig

These concerns aren’t completely invalid in nature, but such factors can be taken care of by choosing a robust mobile solution like Axonator

Choose a custom mobile app from an available app library for your different needs. Inspection app, asset management app, incident reporting app, audit app, survey app, and 1000+ apps created for govt needs

Create your own custom app just by dragging & dropping widgets (no coding required at all). The app is dirt cheap. Start with a free trial to check if it fits the bill

(Read the in-detail comparison of app development options  here)

But with custom app platforms like Axonator, you can build a field data collection app under minutes, and publish it to make it functional in hours

You don’t need complex software that your teams can’t handle. All you need are mobile devices – Android & iOS (iPad and smartphones)

Remember that enhancing the user experience is a reinforcement for the field teams to use the mobile app effectively

That only holds true if you are planning to buy off-the-shelf software. But the whole idea about platforms like Axonator is that it lets you customize the apps easily to suit your processes & needs

The most critical factor here is that Axonator is a scalable platform. So no matter how many data collection forms you create, or how many users you add – the app will remain rock-solid

Axonator deploys bank-level data security protocols to make sure that data is safeguarded in transit & in storage (cloud storage powered by AWS)

Creating different users to assign various roles and permissions is smooth. Setting a hierarchy amongst users and admins is again made easy. Data access is controlled with such measures, and the information is accessed on a need-to-know basis only. Cases of Successful Mobility Do we have any examples of govt agencies adopting mobile technology to better their service delivery? Yes, we do have! The County of San Diego

San Diego County shunned the use of paper forms & clipboards and replaced those with mobile forms – which increased the response rate of authorities to citizen requests & queries

L.A Airport

Los Angeles International Airport also digitized asset management operations with the help of mobile forms. (a total of 1900 assets are managed using mobile technology)

The biggest benefit they realized is the flow of real-time information through notifications. Keeping stakeholders informed at any point in time was very critical to the authorities

What changes can your agency anticipate with Axonator mobile solutions?

Read How a Mobile App Made Govt Scheme Accessible.

Also Read

Leveraging Satellite Help Desk Management Software to Enhance Customer Experience

5 Tips for Field Service Engineers to Improve Productivity on the Field

Everything You Need to Know About Quality Control Digital Checklist

Share This Post

More to Explore

Condition-Based Maintenance in the Digital Age

What is Environment, Health and Safety and Why is it Important?

Top 10 Facilities Management Software

Axonator – The World’s Most Powerful and Easy-to-use Data Collection Forms App

Level Up Technology, Data, & Operations to Drive Manufacturing Excellence

1 Process Safety Management For Your Business

1 Rated Safety Audit Software to Avoid Occupational Hazards at your Workplace

Fully Customizable EHS Audit Software For All Your Safety Needs

A Complete Guide to OSHA and Workplace Safety

Learn How the World’s Leading Automaker Reduced Safety Incidents on the Shop-Floor!

How Axonator Helped the World’s Leading Automaker To Improve Their Safety Management Plan

Article Index

1. What is Axonator’s MicroApp Strategy?

Share This Post

Get a free consultation from the best!