Digitalization in Facility Management: How Mobile Apps Improve Incident Management?
Incidents are of the major obstacles in facility management that managers, despite being fully prepared, can’t escape. These incidents could arise in numerous situations; including fires, flooding, malfunctioning equipment, theft or loss of inventory, etc. Given the complexities of such situations, the facility manager must engage his knowledge of best practices and form an effective incident plan that would lessen the negative effects on his organization’s business. As such, irrespective of the industry, whether it is construction, manufacturing, or oil and gas, facility managers must stand on their toes while supervising their respective facilities. Consequently, while doing so, they will be able to perform better and produce clean, professional, and precise incident reports.
In such situations, mobile apps become a boon for facility managers. In recent developments towards digital transformation, we have seen an exponential rise in the number of facility management mobile apps and solutions. These solutions empower managers to streamline all operations while optimizing the facility’ and prevent potential emergencies by using incident alert management mobile solutions. Facility managers can use a range of innovative tools in complying with all regulations that help them make better-informed decisions.
Let’s see in detail how mobile apps offer better incident reporting as innovative tools.
Collection and Reporting Incident
As soon as an organization gets the wind of an incident, collecting and contacting the persons directly involved becomes the task at priority. This first-hand information will favor facility managers to get a sense of what has happened and assess the information on hand.
Herein, mobile apps will help in organizing the whole incident inspection pipeline. From scheduling interviews, annotating incident items to jotting down crucial elements of the incident will be super easy with the help of a mobile app.
Further, the app would be helpful in collecting data-addons such as images, videos, and make it easy for managers to compile evidence all the while making the process easy, convenient, and secure with all the information tracked at every step.
All in all, mobile apps help to understand, discuss, investigate, and learn from incidents at work.
Transparency in Incidents
If you are still using a paper-based or sheets-based process to note down incident reports, there’s likely a chance that your employees are a part of the program. As every personnel carries at least one smart device with him/her, incident reporting can be made super easy in bringing forth incidents with truth and transparency. Incidents can be recorded at the exact times and remedies can be taken promptly. Not to mention, the use of the mobile app in such scenarios also adds up to employee engagement as they are directly involved in the princess with utmost transparency. This employee engagement also builds trust among the teams and further paves the way for improved safety culture.
Clear Communication, Real-time Updates & Notification Alerts
Being connected all-time through the internet supports employees to establish clear communications. They can message, inform, and update staff and managers about the incidents or undertaking relevant tasks. This sharing of information can further be coupled with real-time updates and notifications whenever an incident occurs or some associated values go below the standard threshold.
Real-time updates entail requests, tasks, or activities undertaken, which enable your team to stay abreast of all the developments in case of an incident. And when talking about notification alerts, pre-assigned templates about critical alerts can be set to specified employee smart devices. The customization ability further takes the ability for a manager to set alerts for different individuals, teams, or even departments to stay updated with the developing situation.
It is evident that facility management software allows for a more efficient way of managing facilities, however, mobile apps have come to aid the facility manager in ensuring that tasks are carried out with precision and effectiveness. Facility management software allows concerns regarding maintenance, safety, construction, and related activities to be easily addressed as they can be managed from anywhere and at any time. The use of incident management app can reduce the amount of time required to take down an incident report, especially when the facility manager is not at his desk. All an FM manager needs to do is use their mobile phones to document the problems with pictures. Today, facilities are witnessing an array of new trends in facility management, fueled by a surge of smart technologies and efficient mobile apps.